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Technical support services at any enterprise – large or medium faces a challenging landscape today. Budgets are hard to come by and in house IT staff productivity and expertise to support end user demands, coupled with staff attrition and the need for 24X7 support, makes IT decision at any organization a challenge.
eBase Technical Support Services solutions provide you a one Stop Shop solution for all your IT Infrastructure requirements. Our objective is to ensure that the client organization keeps pace with new technologies by delegating IT Infrastructure management responsibilities to us and thereby receive tailored support by a team of competent experts.
eBase Support Services Solutions are based on a 24x7 DBA, Technical and Functional support by a team of transnational experts located across time zones to provide a consistent support level for single or multiple application instances across the globe.
eBase Solutions Support Suite is facilitated by an in-house developed and widely appreciated Incident Tracking System (ITS) and Client Web Access Portal. All statistics and file updates are stored on a portal instantly which is accessible by the Client at any point of time using their own dedicated logins. This enables clients to obtain a quick and convenient support alternative to routine techno functional requirements.
Our in-house developed and highly matured unique monitoring tools and diagnostic scripts allow us to quickly collect, analyze, and optimize application setups and performance on an ‘on-demand’ basis, or as per a predetermined schedule.
eBase Key Differentiator Advantages
- A unique support model that is based on rolling-out a set of pre-defined Key Performance Indicators (KPIs’) and Key Result Areas (KRAs’).
- Business-driven and custom-designed KPIs ’ and KRAs ’ to suit your commercial operations resulting from an initial thorough assessment of your business process model and workflow architecture
- Efficient and transparent cost-to-support model based on practically traceable SLAs’
- Cost efficient service delivery and support for a predictable investment
- An effective, mature and widely appreciated issue tracking and monitoring system
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